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The final version of the CSI 6.0 has been released. 
Find out why this is not just another Patch Management solution: http://secunia.com/blog/325/

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TITLE:
OTRS Email Body Script Insertion Vulnerability

SECUNIA ADVISORY ID:
SA51031

VERIFY ADVISORY:
Secunia.com
http://secunia.com/advisories/51031/
Customer Area (Credentials Required)
https://ca.secunia.com/?page=viewadvisory&vuln_id=51031

RELEASE DATE:
2012-10-18

DISCUSS ADVISORY:
http://secunia.com/advisories/51031/#comments

AVAILABLE ON SITE AND IN CUSTOMER AREA:
 * Last Update
 * Popularity
 * Comments
 * Criticality Level
 * Impact
 * Where
 * Solution Status
 * Operating System / Software
 * CVE Reference(s)

http://secunia.com/advisories/51031/

ONLY AVAILABLE IN CUSTOMER AREA:
 * Authentication Level
 * Report Reliability
 * Secunia PoC
 * Secunia Analysis
 * Systems Affected
 * Approve Distribution
 * Remediation Status
 * Secunia CVSS Score
 * CVSS

https://ca.secunia.com/?page=viewadvisory&vuln_id=51031

ONLY AVAILABLE WITH SECUNIA CSI AND SECUNIA PSI:
 * AUTOMATED SCANNING

http://secunia.com/vulnerability_scanning/personal/
http://secunia.com/vulnerability_scanning/corporate/wsus_sccm_3rd_third_party_patching/

DESCRIPTION:
A vulnerability has been reported in OTRS Help Desk, which can be
exploited by malicious people to conduct script insertion attacks.

Input passed within HTML e-mail messages is not properly sanitised
before being displayed to the user. This can be exploited to insert
arbitrary HTML and script code, which will be executed in a user's
browser session in context of an affected site when the malicious
data is being viewed.

Successful exploitation requires that the victim user is running
Firefox or Opera.

The vulnerability is reported in versions prior to 2.4.15, 3.0.17,
and 3.1.11.

SOLUTION:
Update to version 2.4.15, 3.0.17, or 3.1.11.

PROVIDED AND/OR DISCOVERED BY:
US-CERT credits Mike Eduard, Znuny.

ORIGINAL ADVISORY:
OTRS:
http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-03/

Znuny:
http://znuny.com/en/#!/advisory/ZSA-2012-03

US-CERT:
http://www.kb.cert.org/vuls/id/603276

OTHER REFERENCES:
Further details available in Customer Area:
http://secunia.com/vulnerability_intelligence/

DEEP LINKS:
Further details available in Customer Area:
http://secunia.com/vulnerability_intelligence/

EXTENDED DESCRIPTION:
Further details available in Customer Area:
http://secunia.com/vulnerability_intelligence/

EXTENDED SOLUTION:
Further details available in Customer Area:
http://secunia.com/vulnerability_intelligence/

EXPLOIT:
Further details available in Customer Area:
http://secunia.com/vulnerability_intelligence/

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About:
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vulnerabilities.

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use those supplied by the vendor.

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