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Note: the current version of the following document is available here:
https://h20564.www2.hp.com/portal/site/hpsc/public/kb/
docDisplay?docId=emr_na-c04026812

SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: c04026812
Version: 2

HPSBGN02942 rev.2 - HP Service Manager and ServiceCenter, Remote Code
Execution

NOTICE: The information in this Security Bulletin should be acted upon as
soon as possible.

Release Date: 2013-11-26
Last Updated: 2013-11-29

Potential Security Impact: Remote code execution

Source: Hewlett-Packard Company, HP Software Security Response Team

VULNERABILITY SUMMARY
A potential security vulnerability has been identified with HP Service
Manager and ServiceCenter. The vulnerability could be exploited remotely to
allow remote code execution.

References:
CVE-2013-4844 (SSRT101369)

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

HP Service Manager v7.11, v9.21, v9.30, v9.31
HP ServiceCenter v6.2.8

BACKGROUND

CVSS 2.0 Base Metrics
===========================================================
  Reference              Base Vector             Base Score
CVE-2013-4844    (AV:N/AC:L/Au:N/C:P/I:P/A:P)       7.5
===========================================================
             Information on CVSS is documented
            in HP Customer Notice: HPSN-2008-002

RESOLUTION

HP has made the following software updates available to resolve the
vulnerability.

The updates can be downloaded from HP Software Support Online (SSO).

Product
 Platform/Version
 Download Location

HP Service Manager
 AIX Server 9.31.2004 p2
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00419

HP Service Manager
 HP Itanium Server 9.31.2004 p2
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00420

HP Service Manager
 Linux Server 9.31.2004 p2
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00421

HP Service Manager
 Solaris Server 9.31.2004 p2
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00422

HP Service Manager
 Windows Server 9.31.2004 p2
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00423

HP Service Manager
 Web Tier 9.31.2004 p2
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00424

HP Service Manager
 HP Itanium Server 9.21.551 p6
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00385

HP Service Manager
 HP parisc Server 9.21.551 p6
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00386

HP Service Manager
 Linux Server 9.21.551 p6
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00387

HP Service Manager
 Solaris Server 9.21.551 p6
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00388

HP Service Manager
 Windows Server 9.21.551 p6
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00389

HP Service Manager
 Web Tier 9.21.551 p6
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00390

HP Service Manager
 AIX Server 7.11.604 p20
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00403

HP Service Manager
 HP Service Manager HP Itanium Server 7.11.604 p20
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00404

HP Service Manager
 HP Service Manager HP parisc Server 7.11.604 p20
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00405

HP Service Manager
 Linux x86 Server 7.11.604 p20
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00406

HP Service Manager
 Solaris Server 7.11.604 p20
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00407

HP Service Manager
 Windows Server 7.11.604 p20
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00408

HP Service Manager
 Web Tier 7.11.604 p20
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00409

HP ServiceCenter
 AIX Server 6.2.8.12
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00263

HP ServiceCenter
 HP Itanium Server 6.2.8.12
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00264

HP ServiceCenter
 HP parisc Server 6.2.8.12
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00265

HP ServiceCenter
 Linux Server 6.2.8.12
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00266

HP ServiceCenter
 Solaris Server 6.2.8.12
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00267

HP ServiceCenter
 Windows Server 6.2.8.12
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00268

HP ServiceCenter
 Web Tier 6.2.8.12
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00269

HISTORY
Version:1 (rev.1) - 26 November 2013 Initial release
Version:2 (rev.2) - 29 November 2013 Removed HP Service Manager v9.32 from
Software Versions since it is not impacted

Third Party Security Patches: Third party security patches that are to be
installed on systems running HP software products should be applied in
accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security
Bulletin, contact normal HP Services support channel.  For other issues about
the content of this Security Bulletin, send e-mail to security-alert@hp.com.

Report: To report a potential security vulnerability with any HP supported
product, send Email to: security-alert@hp.com

Subscribe: To initiate a subscription to receive future HP Security Bulletin
alerts via Email:
http://h41183.www4.hp.com/signup_alerts.php?jumpid=hpsc_secbulletins

Security Bulletin Archive: A list of recently released Security Bulletins is
available here:
https://h20564.www2.hp.com/portal/site/hpsc/public/kb/secBullArchive/

Software Product Category: The Software Product Category is represented in
the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MP = MPE/iX
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PI = Printing and Imaging
PV = ProCurve
ST = Storage Software
TU = Tru64 UNIX
UX = HP-UX

Copyright 2013 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors
or omissions contained herein. The information provided is provided "as is"
without warranty of any kind. To the extent permitted by law, neither HP or
its affiliates, subcontractors or suppliers will be liable for
incidental,special or consequential damages including downtime cost; lost
profits;damages relating to the procurement of substitute products or
services; or damages for loss of data, or software restoration. The
information in this document is subject to change without notice.
Hewlett-Packard Company and the names of Hewlett-Packard products referenced
herein are trademarks of Hewlett-Packard Company in the United States and
other countries. Other product and company names mentioned herein may be
trademarks of their respective owners.

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