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Note: the current version of the following document is available here:
https://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay?docId=emr_n
a-c05054565

SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: c05054565
Version: 3

HPSBMU03562 rev.3 - HPE Service Manager using Java Deserialization, Remote
Arbitrary Code Execution

NOTICE: The information in this Security Bulletin should be acted upon as
soon as possible.

Release Date: 2016-03-21
Last Updated: 2016-07-14

Potential Security Impact: Remote Code Execution

Source: Hewlett Packard Enterprise, Product Security Response Team

VULNERABILITY SUMMARY
A vulnerability in Apache Commons Collections for handling Java object
deserialization was addressed by HPE Service Manager. The vulnerability could
be exploited remotely to allow remote code execution.

References:

CVE-2016-1998
PSRT110060

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41
Server, Web-Tier, Windows Client, Service Request Catalog

BACKGROUND

  CVSS Base Metrics
  =================
  Reference, CVSS V3 Score/Vector, CVSS V2 Score/Vector

    CVE-2016-1998
      7.3 CVSS:3.0/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:H
      7.2 (AV:L/AC:L/Au:N/C:C/I:C/A:C)

    Information on CVSS is documented in
    HPE Customer Notice HPSN-2008-002 here:

      https://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay/?docI
d=emr_na-c01345499

Acknowledgement: The Hewlett-Packard Company thanks Markus Wulftange of Code
White GmbH for reporting this vulnerability to security-alert@hp.com.

RESOLUTION

HPE has made the following mitigation information available to resolve the
vulnerability for the impacted versions of HPE Service Manager:

For versions 9.30, 9.31, 9.32, 9.33, 9.34:

Upgrade to SM 9.35.P4 (recommended) or SM 9.34.P5

SM9.35 P4 package,

SM 9.35 ServiceRequestCatalog 9.35.0015 p4

https://softwaresupport.hpe.com/km/KM02143502

SM 9.35 AIX Server 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143332

SM 9.35 HP Itanium Server 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143206

SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143388

SM 9.35 Linux Server 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143530

SM 9.35 Solaris Server 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143276

SM 9.35 Windows Server 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143589

SM 9.35 Webtier 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143447

SM 9.35 Windows Client 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143645

SM 9.34.P5 package, AIX Server 9.34.5003 p5

https://softwaresupport.hpe.com/km/KM02310304

HP Itanium Server 9.34.5003 p5

https://softwaresupport.hpe.com/km/KM02311066

Linux Server 9.34.5003 p5

https://softwaresupport.hpe.com/km/KM02310566

Solaris Server 9.34.5003 p5

https://softwaresupport.hpe.com/km/KM02311656

Windows Server 9.34.5003 p5

https://softwaresupport.hpe.com/km/KM02310486

Webtier 9.34.5003 p5

https://softwaresupport.hpe.com/km/KM02310375

Windows Client 9.34.5003 p5

https://softwaresupport.hpe.com/km/KM02310620

ServiceRequestCatalog 9.34.0011 p5

https://softwaresupport.hpe.com/km/KM02310439

For version 9.35:

Upgrade to SM 9.35.P4

SM9.35 P4 package, SM 9.35 ServiceRequestCatalog 9.35.0015 p4

https://softwaresupport.hpe.com/km/KM02143502

SM 9.35 AIX Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143332

SM 9.35 HP Itanium Server 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143206

SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143388

SM 9.35 Linux Server 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143530

SM 9.35 Solaris Server 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143276

SM 9.35 Windows Server 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143589

SM 9.35 Webtier 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143447

SM 9.35 Windows Client 9.35.4001 p4

https://softwaresupport.hpe.com/km/KM02143645

For versions 9.40, 9.41:

Upgrade to SM 9.41.P3

SM9.41.P3 package, Service Manager 9.41.3016 p3 - Server for AIX

https://softwaresupport.hpe.com/km/KM02236813

Service Manager 9.41.3016 p3 - Server for HP-UX/IA

https://softwaresupport.hpe.com/km/KM02236897

Service Manager 9.41.3016 p3 - Server for Linux

https://softwaresupport.hpe.com/km/KM02236827

Service Manager 9.41.3016 p3 - Server for Solaris

https://softwaresupport.hpe.com/km/KM02236843

Service Manager 9.41.3016 p3 - Server for Windows

https://softwaresupport.hpe.com/km/KM02236929

Service Manager 9.41.3016 p3 - Web Tier

https://softwaresupport.hpe.com/km/KM02236883

Service Manager 9.41.0039 p3  ServiceRequestCatalog

https://softwaresupport.hpe.com/km/KM02236911

Service Manager 9.41.3016 p3 - Windows Client

https://softwaresupport.hpe.com/km/KM02236857

HISTORY
Version:1 (rev.1) - 21 March 2016 Initial release
Version:2 (rev.2) - 24 March 2016 Changed CVSS score, credited researcher
Version:3 (rev.3) - 14 July 2016 updated resolution section

Third Party Security Patches: Third party security patches that are to be
installed on systems running Hewlett Packard Enterprise (HPE) software
products should be applied in accordance with the customer's patch management
policy.

Support: For issues about implementing the recommendations of this Security
Bulletin, contact normal HPE Services support channel. For other issues about
the content of this Security Bulletin, send e-mail to security-alert@hpe.com.

Report: To report a potential security vulnerability with any HPE supported
product, send Email to: security-alert@hpe.com

Subscribe: To initiate a subscription to receive future HPE Security Bulletin
alerts via Email: http://www.hpe.com/support/Subscriber_Choice

Security Bulletin Archive: A list of recently released Security Bulletins is
available here: http://www.hpe.com/support/Security_Bulletin_Archive

Software Product Category: The Software Product Category is represented in
the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HPE General Software
HF = HPE Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PV = ProCurve
ST = Storage Software
UX = HP-UX

Copyright 2016 Hewlett Packard Enterprise

Hewlett Packard Enterprise shall not be liable for technical or editorial
errors or omissions contained herein. The information provided is provided
"as is" without warranty of any kind. To the extent permitted by law, neither
HP or its affiliates, subcontractors or suppliers will be liable for
incidental,special or consequential damages including downtime cost; lost
profits; damages relating to the procurement of substitute products or
services; or damages for loss of data, or software restoration. The
information in this document is subject to change without notice. Hewlett
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referenced herein are trademarks of Hewlett Packard Enterprise in the United
States and other countries. Other product and company names mentioned herein
may be trademarks of their respective owners.

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